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A real-time multimodal intake architecture engineered for high-volume trade contractors and service companies to eliminate missed calls, automate appointment scheduling, and dispatch emergency jobs instantly.
Direct inbound phone calls (PSTN / VoIP), SMS messages, or website inquiries are intercepted in real time without voicemail drop-off.
Intelligent conversational engine parses caller intent, qualifies the scope of work, checks urgency, and collects structured customer data.
Verifies live technician availability and travel buffers against company scheduling rules, booking the job directly into the calendar.
Pushes job ticket details to on-call technicians via SMS/email and logs complete audio transcript and customer data into the CRM.
Service businesses lose up to 35% of prospective clients during peak hours and weekends simply because calls go to voicemail. Disconnected dispatchers manually juggle calendars, causing double-bookings and delayed emergency response times for high-ticket jobs.
We engineered an event-driven conversational pipeline that answers calls in natural, low-latency audio. The agent applies deterministic business rules, validates booking times against calendar buffers, and immediately pings technicians with complete job specs.
We tailor this intake architecture around your exact phone setup, dispatch rules, team availability, and CRM software.